ChungDoi believes in transparent refunds. Below is what qualifies for a refund, what does not, and how to submit a request.
Last updated: 28/07/2026
1. Scope
This policy applies to the paid online wedding invitation service offered by ChungDoi (chungdoi.com) worldwide.
ChungDoi's service is a digital good: the invitation is activated and delivered immediately after successful payment.
The policy covers all payment processors we support: SePay and LemonSqueezy.
Nothing in this policy limits any rights you have under your country's consumer protection law.
2. When refunds are available
Duplicate charges caused by a technical error (for example, you were charged twice for the same invitation).
A critical outage that cannot be resolved within 7 days of being reported and that prevents you from using the invitation you paid for.
Unauthorized charges on your account, when you did not make the transaction. Tell us as soon as you notice.
Transactions that were never activated or never finalized by the bank (some cases where cancellation happens before the invitation is delivered).
Exceptional circumstances outside the cases above: we may issue a refund at our discretion. This is a courtesy we decide case by case, not an entitlement.
3. When refunds are not available
Change of mind after an invitation has been activated. You get a 3-day free trial with every feature to decide whether it suits you, so please pay only once you are happy.
Postponing or calling off the wedding, or no longer liking the template you chose, after payment.
Your guests did not view the invitation, or your wedding event did not proceed as planned.
Errors caused by the user's or a guest's device or browser that are outside ChungDoi's control.
Refund requests submitted more than 30 days after the payment date.
4. How to request a refund
Send an email to [email protected] with the subject "Refund request, [Transaction ID]".
Include: transaction ID, payment date, amount, the processor used, and the reason for the request.
Attach screenshots of the receipt or the bank notification when possible.
ChungDoi will verify and respond within 3 business days.
5. Processing time
Review of the request: within 3 business days of receiving complete information.
Once approved, funds are returned to the original payment method within 5 to 10 business days (depending on the processor and issuing bank).
International cards (LemonSqueezy): up to 14 days, depending on the card issuer.
Processor transaction fees (if any) are not refundable.
6. Cancelling before payment completes
You can cancel a payment at any time before the transaction is confirmed. Simply close the payment window; no charge will apply.
If you scanned the QR code but did not transfer the funds, the transaction expires automatically after 15 minutes.
