Billing
What to do if payment is not detected
Troubleshoot delayed payment confirmation and send proof to support.
3 min readUpdated 2026-06-15
Wait briefly and refresh
Some payment providers take a short time to confirm. Wait a moment, then refresh the dashboard and check the invitation status again.
Make sure you paid from the correct invitation payment screen, not from an old screenshot or unrelated QR code.
Contact support with proof
If the status still does not update, contact support with the email or phone number on your account, the invitation link, payment time, amount, and a screenshot of the successful transfer.